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Customer Information 4.0.0

GET Customer & Loyalty data with a OIDC bearer token ( customer authenticate) or without OIDC bearer token ( backend to backend)


Accor has built a Customer & Loyalty Hub that allow any Partner to connect.

Once connected, the Partner will benefit from this connection and will be able to :

  • Retrieve customer information.
  • Search a customer 

As a Partner, you'll have to comply with the following steps :

  1. Connect to the API following the Accor requirements.
  2. Test & Certify your connection with Accor
  3. Go live





    Retrieve customer information

    Retrieve customer informatoin such as : firstname, lastname, email, ...

    Search a customer

    Search a customer using search criterias such as : email, ...

    Sequence diagram



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    We are far more than a worldwide leader. We are 300,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,000 addresses.