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Operational Services (36)

This section lists all services that are fully operational. Check the details below to confirm that everything is running smoothly.

Environment
REC
PROD

Operational

Maintenance

Incident

Notice

Enabled

Disabled
Manage
Notifications
Accommodations

Retrieve all the information you need about the accommodations in Accor properties.

Asset Contracts
Authentication

Authenticate your customer with our Authentication Hub.

Brand Corner

the app should be able to consume the content of a brand in a given language and brandCode

Business Offers

Accor availability allows any partner to retrieve hotel offers.

Customer Information

Retrieve customer information as Firstname, Lastname, loyalty card ...

Customer Marketing Subscriptions
DAM Asset Search

Retrieve assets with metadata that matches you query parameters.

DAM Search Typology

Retrieve for a specific brand the list of available assets with specific typology under the AEM DAM.

Destination Breadcrumb

Centralized way to get the breadcrumb object for a destination (V2, middleware-based)

Ecommerce Attribution

# Ecommerce Attribution API

API responsible for traffic attribution and qualification across web and mobile platforms.

## Overview

This API qualifies incoming ecommerce traffic using a referential of attribution levers,
determining which marketing channel should receive credit for customer conversions.

## Consumers

- **Web Applications**: Direct channel websites using browser cookies
- **Mobile Applications**: iOS and Android apps using app-managed attribution
- **Backend Services**: Server-side attribution queries
- **Permalink Flows**: Special campaign tracking
- **BI Systems**: Analytics and reporting (indirect consumption)

## Key Features

- **Multi-Source Attribution**: Compares current visit, web cookies, and mobile app cookies
- **Lever-Based Qualification**: Classifies traffic sources by strategic value (categories 1-5)
- **Cross-Platform Tracking**: Unified attribution across web and mobile
- **Priority-Based Selection**: Higher-value channels take precedence
- **30-Day Cookie Persistence**: Attribution retained for 30 days

## Attribution Flow

1. Customer visits with traffic source parameters
2. API qualifies traffic against lever referential
3. Compares with existing web/mobile attribution
4. Applies priority rules to determine best attribution
5. Returns updated encrypted cookies and attribution data

Emailing

Send email to your audience.

Facilities

Retrieve all the informations you need about the facilities in Accor properties.

Hotel events

Retrieve all the information you need about available options for a given hotel.

Hotel Interface

Send/Retrieve data to/from hotel tools : PMS, POS,...

Hotel inventory
Hotel options

Retrieve all the information you need about available options for a given hotel.

Hotel policies

Retrieve all descriptive information you need about a rate's policies for a given hotel.

Hotel rates

Retrieve all descriptive information you need about rates for a given hotel.

Hotel surroundings

Retrieve hotel surroundings information (for example transportation information).

Hotel taxes

Retrieve all the information you need about taxes for a given hotel .

Link Loyalty Cross Rewards Program

Link/Unlink a loyalty partner program with ALL loyalty program.

Loyalty Burn

Loyalty Burn Apis for Partners, Brands, FnB, Hotels et Partners Experiences.

Loyalty FnB Earn

Loyalty FnB Earn Api

Loyalty Generic Partner Earn Points

Gain Accor Loyalty Points while converting miles/points on Partner platform.

Loyalty Partner Enroll

The Loyalty Partner Enroll (V2) API allows you to enroll new members from external websites or apps (outside of Accor's network). This API is designed for partners.

Medias

Retrieve each media you need to illustrate Accor properties.

Meetings and Events BFF

Back for front of the Meetings & Events website (GraphQL + REST upload endpoints)

Payment

Accor Payment New Generation Apis used by Accor consumers.

Payment interface (Payment Provider)

Connect your Payment Terminals Platform to our Payment connector.

private_publication_check

API for searching hotels and retrieving hotel information.

Properties

Retrieve all the informations you need about the Accor properties.

Referential Loyalty Cards Threshold

Retrieve ALL Loyalty cards threshold referential.

Referential V2

Retrieve referential information you need for Accor properties.

Restaurants v2

Retrieve descriptive information for Accor restaurants.

Travel_Concierge_Test_new

API for searching hotels and retrieving hotel information.

About us

We are far more than a worldwide leader. We are 300,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,000 addresses.